Terms of Use and Sale

Effective date: 21 September 2026

These Terms govern your use of https://learn.uxestonia.ee (the “Platform”), your account, and your enrolment in and use of our free and paid online courses.

1. About us

The Platform is operated by UX Advisors OU, trading as UX Estonia (“we”, “us”, or “our”).

Our learning platform is hosted using Thinkific, and payments are processed through Thinkific Payments. Your course purchase contract is with UX Advisors OU.

2. Accepting these Terms and placing an order

You will be asked to accept these Terms when you create an account and when you purchase a course.

When you create an account, these Terms govern your account and use of the Platform. Creating an account does not oblige you to purchase a course, incur a course fee, or start a course access or refund period.

When you purchase a course, the version of these Terms accepted at checkout governs that purchase. The course description and purchase details shown before checkout also form part of your contract with us. They specify the course content, price, and any included support or other features. Specific terms expressly agreed for your purchase take precedence over these general Terms, without limiting mandatory consumer rights.

Your purchase contract is concluded when we accept your order and send an order confirmation by email. We will provide the applicable Terms with that confirmation in a format you can save.

For free courses, the course description and access arrangements displayed before enrolment form part of the terms of your enrolment.

A “consumer” means an individual purchasing mainly for purposes outside their trade, business, or profession. A “business customer” purchases in the course of their business or professional activities.

The 14-day refund policy in Section 6 applies to both consumers and business customers. Statutory consumer rights apply where you qualify as a consumer.

3. Your account

You must provide accurate registration and billing information and keep your account credentials secure.

Each enrolment is for one learner, unless a team or multi-user licence is expressly included. You may not share your login details or give others access through your account.

Please notify us promptly if you suspect unauthorised account access. You are responsible for your own use of the account, but not automatically liable for unauthorised activity outside your control.

If you purchase on behalf of an organisation, you confirm that you are authorised to do so. Each purchased learner licence provides access for the designated individual learner.

4. Courses and access

Paid courses

Each paid course is purchased separately for a one-time payment.

Your paid course purchase includes access to that course for five years from the date access is first made available to you. There are no recurring subscription or renewal fees.

Access begins as soon as your payment is confirmed, unless a later release date is clearly stated before purchase. The access period runs continuously; completing the course or choosing not to use it does not pause or extend that period.

Your purchase covers the content and features described at the time of purchase. It does not automatically include other courses, separately sold products, or future editions offered as distinct courses.

Free courses

We may offer courses free of charge. These Terms apply to free courses where relevant, including the rules on accounts, permitted use, intellectual property, and participation.

The five-year access period applies to paid courses. For free courses, the access period and any availability restrictions will be stated on the course page before enrolment.

If no period is stated, access is available while we continue to offer the free course. If we discontinue such a course, we will normally give enrolled learners at least 30 days’ notice, unless earlier removal is reasonably necessary for legal or security reasons. Any fixed access period expressly promised at enrolment remains subject to that promise and applicable law.

Enrolling in a free course does not create a payment obligation or automatically enrol you in a paid course or subscription. Any paid purchase requires a separate order.

The refund policy in Section 6 applies only where a payment has been made. Nothing in these Terms limits any statutory rights that apply to free digital content.

Course features and technical requirements

Each course page describes the course language, learning content, prerequisites, and any additional technical requirements.

Live sessions, individual feedback, mentoring, community access, and certificates are included only where expressly stated. Any time limits for those additional features will be disclosed before purchase or enrolment.

You will need a suitable device, an internet connection, and a compatible browser. Any additional software, paid tools, or material compatibility restrictions will be disclosed before purchase or enrolment.

Materials expressly offered for download may be retained for your own learning and reference after your access period ends, subject to Section 8. This permission does not apply where your purchase has been cancelled or refunded.

5. Prices and payment

The applicable currency and total price, including applicable taxes and any mandatory charges, are displayed before you place your order.

Payments are processed through Thinkific Payments using the payment methods available at checkout.

If an instalment plan is offered, its total price, payment amounts, and due dates will be shown before purchase. Instalments spread the cost of a purchase; they do not create a cancellable subscription or extend the access period.

If a payment is overdue, we may contact you and allow a reasonable period to resolve it before suspending access. This does not restrict any lawful right to withhold a disputed payment.

This section does not apply to enrolment in free courses.

6. Immediate access and 14-day refunds

You can start learning as soon as your payment is confirmed, unless a later release date is clearly stated before purchase.

We offer a 14-day refund period for each paid course purchase. Within 14 days of the conclusion of your purchase contract, you may cancel your purchase without giving a reason and receive a full refund of the amount paid for that course.

This policy applies to both individual and business customers, including purchases of multiple learner licences. It applies even if you or the designated learners have accessed the course, completed lessons, or downloaded materials.

Starting or completing the course does not remove your eligibility for a refund during this period. We do not require you to waive your statutory right of withdrawal to obtain immediate access.

How to request a refund

Please email [email protected] with a clear statement that you wish to cancel your purchase. Include the course name and, if available, your order reference. Sending your request before the 14-day deadline is sufficient.

Email is our preferred contact method, but you may also submit any other legally valid, unequivocal withdrawal statement.

You can also submit your withdrawal online at https://forms.gle/rgxoNDFmH6sP85Mv7. We will acknowledge receipt of an online withdrawal by email without undue delay.

You may also use the following form, but you are not required to do so:

To: UX Advisors OU, Keevise 10, Tallinn, Estonia 11415, [email protected]
I hereby give notice that I withdraw from my contract for the following course:
Course name:
Order date and order reference:
Customer’s name:
Customer’s address:
Date:
Signature, only if submitted on paper:

How refunds are processed

We will issue your refund without undue delay and no later than 14 days after receiving your cancellation request.

For security and fraud prevention, refunds will be processed against the original transaction through Thinkific Payments and returned through the original payment method. We do not redirect refunds to another person or an unrelated account.

If a refund through the original payment method fails, we will contact our payment provider to resolve the issue. This does not affect your statutory refund rights or applicable deadlines.

The time it takes for a refund to appear in your account may depend on your bank or payment provider. This does not affect our obligation to refund you within the applicable deadline.

You will not incur refund fees, and we will not deduct our payment processing costs from your refund. Any unpaid instalments for the cancelled purchase will be cancelled.

When your purchase is cancelled, access to the refunded course will end for the affected learners. You and those learners must stop using the course materials and delete downloaded copies.

This policy is additional to, and does not limit, your mandatory consumer rights or your rights if a course is faulty, unavailable, or does not match its description.

7. Problems with a course and other refunds

We are responsible for supplying courses that meet the contract and applicable legal requirements. If a course is not supplied, does not work, or materially differs from its description, contact us at [email protected].

Where required by law, you may request that the problem be corrected without charge, within a reasonable time, and without significant inconvenience. For paid courses, you may also be entitled to a price reduction or termination and a refund where the legal conditions are met. Any statutory remedies applicable to free courses remain unaffected.

These rights are not limited to the 14-day refund period in Section 6.

After that period, a change of mind or failure to complete a paid course does not by itself entitle you to a refund. This does not affect any statutory remedies or additional refund guarantee expressly offered before purchase.

8. Permitted use and intellectual property

Course videos, texts, illustrations, exercises, and other learning materials belong to us or our licensors.

Your enrolment gives the designated learner a non-exclusive, non-transferable right to access and use the course for their own learning during the applicable access period described in Section 4.

You may apply the knowledge, skills, and general methods you learn in your professional work.

Templates and worksheets expressly provided for practical use may be completed and adapted for your own work and client projects. You may share the resulting work with colleagues or clients, but you may not distribute the original resources as standalone templates or learning materials. Any different licence applying to a resource will be clearly identified before purchase or enrolment.

Except where permitted by law or expressly authorised, you may not:

If you publish your own coursework in a portfolio, you must not include substantial extracts from the course materials or disclose confidential information belonging to others.

These rules apply to both free and paid courses.

9. Participation and submitted content

Where a course includes discussions, assignments, or community features, you must participate respectfully and lawfully.

Do not post unlawful, abusive, discriminatory, or infringing content, or disclose another person’s confidential information without permission. Only upload material you are entitled to share.

You retain ownership of your original submissions. You give us limited permission to host, display, and process them as necessary to deliver the course, provide feedback, and support the features you choose to use. Submissions posted in shared discussion spaces will be visible to the participants in those spaces.

We will obtain separate permission before using identifiable submissions or testimonials in marketing.

10. Availability, updates, and continuity of access

We will use reasonable care to maintain access and resolve technical problems. Temporary interruptions may occur because of maintenance, security measures, or technical failures. These interruptions do not remove our contractual obligations or your statutory rights.

We may correct errors and make updates needed to maintain course quality, security, accessibility, or legal compliance. Changes will not materially reduce the content or functionality promised at purchase or enrolment. Any other changes affecting your agreed rights will be made only as permitted by law or agreed with you.

We do not promise ongoing new lessons, future course editions, or updates reflecting every development in the subject unless expressly stated before purchase or enrolment. This does not affect updates or corrections required by law.

We may move a course to another learning platform during your agreed access period. If we do, we will provide instructions and preserve access to the essential content and features of your course without an additional course fee.

If we cannot continue supplying a paid course for the agreed period, we will inform you and provide the remedies required by applicable law, which may include a price reduction or refund. Availability and discontinuation of free courses are governed by Section 4, without limiting applicable statutory rights.

At the end of the five-year paid access period, online access may end without a further charge or renewal. Your permitted use of downloaded materials is described in Sections 4 and 8.

11. Suspension and termination

We may restrict access where reasonably necessary to address a serious breach of these Terms, unlawful conduct, or a security threat.

Where practicable, we will explain the reason and give you a reasonable opportunity to resolve the issue before terminating access. Immediate restriction may be necessary to protect the Platform or other users.

Any action will be proportionate. Suspension or termination does not automatically remove your statutory rights, override the refund policy in Section 6, or entitle us to retain all payments.

12. Learning outcomes and responsibility

We aim to provide useful and accurate educational content. Your results depend on factors including your prior knowledge, participation, and application of the material.

Unless expressly promised before purchase or enrolment, we do not guarantee employment, income, professional accreditation, or any particular business outcome. Any course completion certificate confirms completion of the stated course requirements and does not by itself constitute a professional qualification.

You are responsible for exercising appropriate professional judgment when applying what you learn to your own work or client projects. This does not exclude our responsibility for delivering the course as described.

Each party remains responsible under applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded or reduces mandatory consumer protection.

13. Personal data

Our Privacy Policy at https://learn.uxestonia.ee/pages/privacy explains how we process personal data, including our use of Thinkific and other service providers.

Acceptance of these Terms or enrolment in a free course does not constitute consent to optional marketing.

14. Complaints, governing law, and disputes

Please send complaints to [email protected], describing the issue and the resolution you seek. Include your order reference or course details where available.

We will acknowledge written complaints and respond in writing within 14 days. If we cannot resolve the complaint within that period, we will explain the delay and provide an expected response date. This does not extend any applicable refund deadline.

These Terms are governed by Estonian law. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of habitual residence where those protections apply.

Consumers

If we cannot resolve a dispute, consumers may apply to the Estonian Consumer Disputes Committee where the dispute falls within its jurisdiction. Information is available at https://ttja.ee/en. Eligible cross-border consumers may also seek assistance from their European Consumer Centre.

You may bring proceedings before any court having jurisdiction under applicable law. Nothing in these Terms restricts your mandatory rights concerning jurisdiction or your right to use an available consumer dispute resolution procedure.

Business customers

If you purchase or enrol in a course in the course of your business or professional activities, any dispute arising out of or relating to that purchase or enrolment shall be subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus), Estonia, as the court of first instance, to the extent permitted by applicable law.

15. Changes to these Terms

We may update these Terms for future purchases and enrolments.

The version accepted when you purchase or enrol continues to govern that purchase or enrolment unless a change is required by law or separately agreed with you.

Changes published later do not automatically shorten an existing access period or reduce rights agreed at purchase or enrolment.

The effective date appears at the beginning of this document.